FAQs

What types of swimwear do you offer?

Thongology specializes in a diverse range of stylish swimwear, including bikinis and unique beachwear designed to enhance your confidence while enjoying the sun. Our collections feature eye-catching designs such as the Chain Detail Crisscross Bikini Set and the Contrast Sweetheart Neck Bikini Set.

What materials are used in your swimwear?

Our swimwear is crafted from highly stretchy materials that provide both comfort and support. Many of our pieces also include removable padding, allowing for a customizable fit that caters to individual preferences.

How do I care for my swimwear?

To maintain the quality and longevity of your swimwear, we recommend hand washing in cold water with mild detergent and laying flat to dry. Avoid using bleach or fabric softeners, as these can damage the fabric and affect the fit.

What is your return policy?

We have a 30-day return policy, which allows you to request a return within 30 days of receiving your item. To be eligible for a return, the item must be unworn, unused, and in its original packaging with tags attached. Please contact us to initiate the return process.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange my swimwear for a different size or style?

The fastest way to obtain a different size or style is to return the item you have and make a separate purchase for the new item once the return is accepted. This ensures you receive the desired product without delay.

Do you ship internationally?

Yes, we offer international shipping options. Please check our shipping policy for specific details regarding shipping rates and delivery times to your location.

What should I do if my swimwear arrives damaged or incorrect?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.